Returns & Refunds Policy
30-Day Return Policy:
We offer a generous 30-day return window, starting from the date of delivery. If you receive an item and find it doesn't meet your expectations, don't worry! You have 30 days to initiate the return process.
Eligibility for Returns:
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels intact. We want to ensure you have the best shopping experience with us, and we take the quality of our products seriously.
Free Return Shipping:
To provide you with added peace of mind, we offer free return shipping on eligible items. Please note that this policy applies to orders within the continental United States. For international orders, kindly contact our support team for further assistance.
Full Refunds Guaranteed:
Once we receive the returned item and verify its condition, we will issue a full refund for the product's purchase price. Please allow up to 5 business days for the refund to reflect in your original payment method.
Exchange Options:
If you prefer an exchange instead of a refund, we'd be happy to assist you. Just contact our support team, and we'll help you find the right size or alternative item that suits your needs.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please notify us immediately. We'll work diligently to resolve the issue and ensure that you are fully satisfied with your purchase.
Pre-Orders and Final Sale Items:
Please note that pre-order items and items marked as "Final Sale" are not eligible for returns or refunds unless they are damaged or defective upon arrival.
We want to build a trusting and long-lasting relationship with our valued customers. If you have any questions or concerns, don't hesitate to reach out to our friendly customer support team. We're here to make sure your shopping experience at Xtrme is nothing short of exceptional.
Thank you for choosing Xtrme. for all your fashion needs. Happy shopping!
You can always contact us for any return question at hello@xtrme-shop.com